5 Things You Should Expect From Your Building Material Supplier

Crane lifting building materials at a construction job site.

When you're trying to choose a building material supplier for your latest project, what should you expect from the company? Choosing the wrong supplier can create serious problems on the job site, while the right supplier can help make your project run smoothly and efficiently. In this post, we'll take a look at five things you should always expect from your building material supplier and why they're important. Let's get started:

Deliveries are on Time

Though this may not seem like a big deal, having your deliveries arrive when you need them helps keep your work site operating efficiently. When deliveries are too early, you may not have storage space on site and spend your day tripping over material that you're not ready for yet. Late deliveries tie up your project, keeping your crew on hold while you wait for the materials you need to continue work. A building material supplier who delivers your material on time shows that they value your business because they take extra effort to make sure you have what you need when you need it. A supplier who regularly slows down your project by delivering materials outside your ideal time frame costs you money in the long run. Watch our video below to see how the materials make it to the job site with our 110 foot boom truck.

Materials Arrive in Good Condition

You can't use materials that have been beat up on your project, and dealing with returns wastes precious time that you don't have when you're in the middle of the project. Because you've already ordered the materials, a supplier who delivers your materials in less than perfect condition means that the supplier isn't interested in keeping you as a regular customer and doesn't respect your materials once they have your money. A good building material supplier will take the best possible care of your materials and will let you know as soon as possible if there's a problem with materials you've purchased, preferably with some possible solutions to help fix the problem as quickly as possible, because they want to keep your business as a regular client.

Supplier Considers the Weather When Delivering

If you're getting ready to install fine wood paneling, you don't want it to arrive unprotected in the middle of a rainstorm. A supplier who wants to keep your business will take the weather at the time of delivery into consideration, including any loading and drive time where the material needs to be protected. They'll go out of their way to ensure that sensitive materials are protected from moisture and freezing temperatures so that your materials arrive on your job site in good condition and without damage from environmental conditions.

Customer Service is Exceptional

Wallboard Supply Company customer service team.

Though we all like to think that every project and building material order will work out perfectly, we've all had situations where good customer service has been vital to getting your job done right. When a company isn't willing to make good on a problem, it ties up your work site, delays your project and costs you money in terms of replacement material and crew down time. A good building material supplier will try to be on top of any problems that arise if they have any knowledge of it. For situations they're not aware of ahead of time, they'll try to make it right as quickly as possible.

Supplier Considers the Type of Equipment They're Transporting

If you need your materials delivered several stories up, is the supplier willing to bring equipment to help you get it there faster and more efficiently? If your order includes a number of heavy items, is a forklift sent along for unloading? A supplier who provides equipment to facilitate easy unloading to where you need it helps you save time, money and aggravation.

If your building material supplier isn't taking care of you with these simple things, how will they take care of you when you have a serious problem? A supplier who is willing to go above and beyond for every order will work hard to keep your business.

PS - If you're a contractor looking to improve your credentials, be sure to take a look at our Commercial LEED Credentialing Guide. Pair this certification with a solid building supplier and you will be taking the industry by storm.


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Wallboard Supply Company is a third generation, family run business that has been serving New England's building needs since 1970. Bob Filion started the company with a commitment to provide quality drywall and finishing products with unmatched customer service. The company has grown over the years, expanding its' product range, but never wavering from its' core values.